Case Study – Ripped Stitches

Case Study
Ripped Stitches: How a shipment of imported patio furniture created problems with damage, time to market during a critical period, and lost productivity.
A closer look
2
Months lost throughout process
$10,000
Cost to resolve the issue
A closer look
2
Months lost throughout process
$10,000
Cost to resolve the issue
Relax and rest easy with imports that are tracked, managed, and shipped with you at the helm
Overview
An importer ordered a container load of patio furniture sets, approving loading recommendations provided by the supplier. When the patio sets arrived, those on the bottom were severely damaged as the supplier-recommended recommendations had not been followed. Ouch.
Image
Getting uncomfortable
To make matters worse, the error was discovered just two weeks before a critical spring sale was due to launch. This had knock-on ramifications for not only the logistics department, but the marketing, sales and finance teams too. A nightmare for the business to have to handle.

After weeks of negotiation, the end solutions was agreed: the vendor would fly their ‘master stitcher’ to Dallas along with two workers from their LA operation, to manually fix each of the individual chairs. Although the supplier paid for the expenses of their workers and travel, the retailer had to significantly discount the furniture as it had missed the critical selling period and related promotion.

The result? A massive loss in sales opportunities, significantly decreased margin across the goods, and a massive headache for all departments involved.
  • -  A lack of collaboration throughout the process
  • -  No clear indication of order requirements
  • -  No inspection capabilities to check processes and agreed specifications were being followed
Relax, you're in the right hands
Thanks to Mercado, situations like this are easily avoidable.

With on-platform collaboration between all parties in the supply chain – including suppliers and retailers – resolutions can be made quickly and efficiently.

An in-built change log tracks all changes against an order, meaning there's no more "he said, she said", and way more "here's what we've all agreed". Milestones also ensure all activities are checked off at the right time, significantly reducing the uncertainty around specific steps of the process.

Finally, with the ability to book inspections live against an order, issues at manufacture, packing, or loading can be quickly identified and rectified at source. Simple, right?

Mercado provides:

  • +  Online collaboration including chat, video, and photo sharing capabilities
  • +  All supply chain requirements are attached to a specific order and verified by the suppluer
  • +  48 hour / 6 stage inspection capability available (including at packaging and loading)
Image
"No more 'he said, she said'. Mercado gives your business the peace of mind that all parties are on the same page, with collaboration, connection, and compliance across the entire end-to-end supply chain."
Relax and rest easy with imports that are tracked, managed, and shipped with you at the helm
Overview
An importer ordered a container load of patio furniture sets, approving loading recommendations provided by the supplier. When the patio sets arrived, those on the bottom were severely damaged as the supplier-recommended recommendations had not been followed. Ouch.
Image
Getting uncomfortable
To make matters worse, the error was discovered just two weeks before a critical spring sale was due to launch. This had knock-on ramifications for not only the logistics department, but the marketing, sales and finance teams too. A nightmare for the business to have to handle.

After weeks of negotiation, the end solutions was agreed: the vendor would fly their ‘master stitcher’ to Dallas along with two workers from their LA operation, to manually fix each of the individual chairs. Although the supplier paid for the expenses of their workers and travel, the retailer had to significantly discount the furniture as it had missed the critical selling period and related promotion.

The result? A massive loss in sales opportunities, significantly decreased margin across the goods, and a massive headache for all departments involved.
  • -  A lack of collaboration throughout the process
  • -  No clear indication of order requirements
  • -  No inspection capabilities to check processes and agreed specifications were being followed
Relax, you're in the right hands
Thanks to Mercado, situations like this are easily avoidable.

With on-platform collaboration between all parties in the supply chain – including suppliers and retailers – resolutions can be made quickly and efficiently.

An in-built change log tracks all changes against an order, meaning there's no more "he said, she said", and way more "here's what we've all agreed". Milestones also ensure all activities are checked off at the right time, significantly reducing the uncertainty around specific steps of the process.

Finally, with the ability to book inspections live against an order, issues at manufacture, packing, or loading can be quickly identified and rectified at source. Simple, right?

Mercado provides:

  • +  Online collaboration including chat, video, and photo sharing capabilities
  • +  All supply chain requirements are attached to a specific order and verified by the suppluer
  • +  48 hour / 6 stage inspection capability available (including at packaging and loading)
Image
"No more 'he said, she said'. Mercado gives your business the peace of mind that all parties are on the same page, with collaboration, connection, and compliance across the entire end-to-end supply chain."
                       

Terms of Service   |   Privacy Policy
From us to you...

Thank you for using Mercado. Our goal is to empower businesses to better navigate the complex world of importing. We know data security is of paramount importance, so we place high standards on ensuring it is safely and respectfully secured. We are committed to following and continuously evolving best practices to support this principle. Your data is yours, and we guard it closely. We do not sell any of your information, and we will always be fully transparent on how we collect and use your data. That's a promise.
Copyright © Mercado Labs
Made with    by studionine.agency
                       

Terms of Service   |   Privacy Policy
From us to you...

Thank you for using Mercado. Our goal is to empower businesses to better navigate the complex world of importing. We know data security is of paramount importance, so we place high standards on ensuring it is safely and respectfully secured. We are committed to following and continuously evolving best practices to support this principle. Your data is yours, and we guard it closely. We do not sell any of your information, and we will always be fully transparent on how we collect and use your data. That's a promise.
Copyright © Mercado Labs
Made with    by studionine.agency
                       

Terms of Service   |   Privacy Policy
From us to you...

Thank you for using Mercado. Our goal is to empower businesses to better navigate the complex world of importing. We know data security is of paramount importance, so we place high standards on ensuring it is safely and respectfully secured. We are committed to following and continuously evolving best practices to support this principle. Your data is yours, and we guard it closely. We do not sell any of your information, and we will always be fully transparent on how we collect and use your data. That's a promise.
Copyright © Mercado Labs
Made with    by studionine.agency
                       

Terms of Service   |   Privacy Policy
From us to you...

Thank you for using Mercado. Our goal is to empower businesses to better navigate the complex world of importing. We know data security is of paramount importance, so we place high standards on ensuring it is safely and respectfully secured. We are committed to following and continuously evolving best practices to support this principle. Your data is yours, and we guard it closely. We do not sell any of your information, and we will always be fully transparent on how we collect and use your data. That's a promise.
Copyright © Mercado Labs
Made with    by studionine.agency