Case Study – Hanger Hang Up

Case Study
Hanger Hang Up: How a change in the protective sleeving on a seemingly routine shipment of hangers resulted in more than just a loss of thousands of dollars
A closer look
6-8
Months lost throughout process
$438,000
Cost to resolve the issue
A closer look
6-8
Months lost throughout process
$438,000
Cost to resolve the issue
Fashionable, functional, and fundamental. Deliver great customer service, every time.
Overview
Hangers are big business for one retailer. Ordering over 100 containers annually, the last thing they expected was for a change in protective coating made by their supplier to result in a bill of $438,000 resulting in 8 weeks of lost sales to competitors.

An issue Mercado would have made light work of.
Image
When protection doesn't protect
Undertaking a quality check when a PO arrived, one retailer found the protective felt coating that held garments on the hanger was literally falling off.

A small change in packaging made by the supplier had resulted in the hanger packs shifting in the box, causing damage to the overlay.

Had the buyer been informed and a photo of the new packaging sent, they could have explained the need for the protection and prevented over half of the 10 containers being disposed. Total cost of the transportation and lost product was $428,000. Labor was another $6,000. Disposal was $4,000.
  • -  No online collaboration portal
  • -  No on-demand packaging inspection process
  • -  No packaging requirements library
Avoid the avoidable with Mercado
Thanks to Mercado, situations like this are entirely avoidable.

All requirements are known, agreed, and documented on the platform, with changes captured and matched to the order - ensuring maximum transparency and accountability. And with inspections just a click away, situations like this can be a thing of the past.

Mercado provides:

  • +  Online collaboration provides informed collaboration throughout the process
  • +  Order comments are linked to the Order, providing continuous accountability
  • +  All supply chain requirements attached to order and verified by supplier
  • +  48 hour online product inspection service available, on-demand
Image
"Fast fashion means you can't mess around. That's the power of Mercado – bringing you real-time, live updates on an order. So you and your suppliers always know the latest and work to the same PO. It's not just fashionable. It's fundamental."
Fashionable, functional, and fundamental. Deliver great customer service, every time.
Overview
Hangers are big business for one retailer. Ordering over 100 containers annually, the last thing they expected was for a change in protective coating made by their supplier to result in a bill of $438,000 resulting in 8 weeks of lost sales to competitors.

An issue Mercado would have made light work of.
Image
When protection doesn't protect
Undertaking a quality check when a PO arrived, one retailer found the protective felt coating that held garments on the hanger was literally falling off.

A small change in packaging made by the supplier had resulted in the hanger packs shifting in the box, causing damage to the overlay.

Had the buyer been informed and a photo of the new packaging sent, they could have explained the need for the protection and prevented over half of the 10 containers being disposed. Total cost of the transportation and lost product was $428,000. Labor was another $6,000. Disposal was $4,000.
  • -  No online collaboration portal
  • -  No on-demand packaging inspection process
  • -  No packaging requirements library
Avoid the avoidable with Mercado
Thanks to Mercado, situations like this are entirely avoidable.

All requirements are known, agreed, and documented on the platform, with changes captured and matched to the order - ensuring maximum transparency and accountability. And with inspections just a click away, situations like this can be a thing of the past.

Mercado provides:

  • +  Online collaboration provides informed collaboration throughout the process
  • +  Order comments are linked to the Order, providing continuous accountability
  • +  All supply chain requirements attached to order and verified by supplier
  • +  48 hour online product inspection service available, on-demand
Image
"Fast fashion means you can't mess around. That's the power of Mercado – bringing you real-time, live updates on an order. So you and your suppliers always know the latest and work to the same PO. It's not just fashionable. It's fundamental."
                       

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From us to you...

Thank you for using Mercado. Our goal is to empower businesses to better navigate the complex world of importing. We know data security is of paramount importance, so we place high standards on ensuring it is safely and respectfully secured. We are committed to following and continuously evolving best practices to support this principle. Your data is yours, and we guard it closely. We do not sell any of your information, and we will always be fully transparent on how we collect and use your data. That's a promise.
Copyright © Mercado Labs
Made with    by studionine.agency
                       

Terms of Service   |   Privacy Policy
From us to you...

Thank you for using Mercado. Our goal is to empower businesses to better navigate the complex world of importing. We know data security is of paramount importance, so we place high standards on ensuring it is safely and respectfully secured. We are committed to following and continuously evolving best practices to support this principle. Your data is yours, and we guard it closely. We do not sell any of your information, and we will always be fully transparent on how we collect and use your data. That's a promise.
Copyright © Mercado Labs
Made with    by studionine.agency
                       

Terms of Service   |   Privacy Policy
From us to you...

Thank you for using Mercado. Our goal is to empower businesses to better navigate the complex world of importing. We know data security is of paramount importance, so we place high standards on ensuring it is safely and respectfully secured. We are committed to following and continuously evolving best practices to support this principle. Your data is yours, and we guard it closely. We do not sell any of your information, and we will always be fully transparent on how we collect and use your data. That's a promise.
Copyright © Mercado Labs
Made with    by studionine.agency
                       

Terms of Service   |   Privacy Policy
From us to you...

Thank you for using Mercado. Our goal is to empower businesses to better navigate the complex world of importing. We know data security is of paramount importance, so we place high standards on ensuring it is safely and respectfully secured. We are committed to following and continuously evolving best practices to support this principle. Your data is yours, and we guard it closely. We do not sell any of your information, and we will always be fully transparent on how we collect and use your data. That's a promise.
Copyright © Mercado Labs
Made with    by studionine.agency