Case Study – Crying in the Rain

Case Study
Crying in the Rain: How One Umbrella Importer Was Left Empty Handed After a Shipment Arrived With Unexpected Contents
A closer look
3
Weeks lost throughout process
$3,000
Cost to resolve the issue
A closer look
3
Weeks lost throughout process
$3,000
Cost to resolve the issue
Achieving the quality, productivity, and timeliness for importers – whatever the weather
Overview
An importer ordered a container load of umbrellas using the carton specifications provided by the supplier. A month after placing the order, the supplier advised he had given the wrong specifications and it would now take 1.2 containers to ship the ordered quantity.
Image
A Stormy Situation
In order to make up for the extra expense of shipping, the importer requested a .05 per umbrella reduction, which the supplier agreed to.

When the umbrellas arrived, the importer noted that the invoice did not reflect the .05 per unit discount. Worse, the .2 container arrived and it was discovered that the supplier had substituted a lower quality umbrella in the second shipment.
  • -  No order confirmation process
  • -  No interactive PO ability
  • -  No e-commercial invoice
  • -  Significant time to resolve
  • -  Discounted product due to substandard quality
A Breath of Fresh Air
Thanks to Mercado, situations like this are easily avoidable.

With clear online management of orders from placement with a supplier right through to shipment & arrival, importers can rest assured that order issues can be identified quickly and rework costs kept significantly reduced.

Mercado provides:

  • +  Online confirmation confirms that order will not be changed without approval
  • +  Online validation of .05 change made and e- verified
  • +  Commercial invoice created electronically must match the order
  • +  Resolution in real time prior to shipment arrival
  • +  Auto deduction
Image
"Mercado radically transforms the supply chain by connecting the right people, platforms, and processes. Ensuring what you order, is what you get."
Achieving the quality, productivity, and timeliness for importers – whatever the weather
Overview
An importer ordered a container load of umbrellas using the carton specifications provided by the supplier. A month after placing the order, the supplier advised he had given the wrong specifications and it would now take 1.2 containers to ship the ordered quantity.
Image
A Stormy Situation
In order to make up for the extra expense of shipping, the importer requested a .05 per umbrella reduction, which the supplier agreed to.

When the umbrellas arrived, the importer noted that the invoice did not reflect the .05 per unit discount. Worse, the .2 container arrived and it was discovered that the supplier had substituted a lower quality umbrella in the second shipment.
  • -  No order confirmation process
  • -  No interactive PO ability
  • -  No e-commercial invoice
  • -  Significant time to resolve
  • -  Discounted product due to substandard quality
A Breath of Fresh Air
Thanks to Mercado, situations like this are easily avoidable.

With clear online management of orders from placement with a supplier right through to shipment & arrival, importers can rest assured that order issues can be identified quickly and rework costs kept significantly reduced.

Mercado provides:

  • +  Online confirmation confirms that order will not be changed without approval
  • +  Online validation of .05 change made and e- verified
  • +  Commercial invoice created electronically must match the order
  • +  Resolution in real time prior to shipment arrival
  • +  Auto deduction
Image
"Mercado radically transforms the supply chain by connecting the right people, platforms, and processes. Ensuring what you order, is what you get."
                       

Terms of Service   |   Privacy Policy
From us to you...

Thank you for using Mercado. Our goal is to empower businesses to better navigate the complex world of importing. We know data security is of paramount importance, so we place high standards on ensuring it is safely and respectfully secured. We are committed to following and continuously evolving best practices to support this principle. Your data is yours, and we guard it closely. We do not sell any of your information, and we will always be fully transparent on how we collect and use your data. That's a promise.
Copyright © Mercado Labs
Made with    by studionine.agency
                       

Terms of Service   |   Privacy Policy
From us to you...

Thank you for using Mercado. Our goal is to empower businesses to better navigate the complex world of importing. We know data security is of paramount importance, so we place high standards on ensuring it is safely and respectfully secured. We are committed to following and continuously evolving best practices to support this principle. Your data is yours, and we guard it closely. We do not sell any of your information, and we will always be fully transparent on how we collect and use your data. That's a promise.
Copyright © Mercado Labs
Made with    by studionine.agency
                       

Terms of Service   |   Privacy Policy
From us to you...

Thank you for using Mercado. Our goal is to empower businesses to better navigate the complex world of importing. We know data security is of paramount importance, so we place high standards on ensuring it is safely and respectfully secured. We are committed to following and continuously evolving best practices to support this principle. Your data is yours, and we guard it closely. We do not sell any of your information, and we will always be fully transparent on how we collect and use your data. That's a promise.
Copyright © Mercado Labs
Made with    by studionine.agency
                       

Terms of Service   |   Privacy Policy
From us to you...

Thank you for using Mercado. Our goal is to empower businesses to better navigate the complex world of importing. We know data security is of paramount importance, so we place high standards on ensuring it is safely and respectfully secured. We are committed to following and continuously evolving best practices to support this principle. Your data is yours, and we guard it closely. We do not sell any of your information, and we will always be fully transparent on how we collect and use your data. That's a promise.
Copyright © Mercado Labs
Made with    by studionine.agency